Happy customers are our first priority. It is important for us that our customers are satisfied with their glasses, and therefore we have recently extended the return period to 30 days. From now on, our policy allows you to reconsider your purchase and return any item completely free of charge, without having to specify the reason.
Remove the pre-paid return label* from inside the package and place the items** in a box, preferably the original box***.
Deliver your Luxreaders package to any Post Office and send it to us. Not to worry - we will cover shipping costs.
As soon as we receive your returned product in our warehouse, we will refund the amount within 14 days.
* Our label is an International Accepted Return Label. The reason no barcode is printed on it is that the recipient, in this case, Luxreaders, pays for shipping as soon as the package is received. Therefore, you are NOT required to pay any shipping charges.
** Items delivered in separate packages must be returned separately. Please be sure to place the item in its correct box, or the time to receive your refund may be extended.
***Make sure to write your order number on the return label on the box so that it is visible