Returns, Exchanges & Claims

Need to return an item, request an exchange, or file a claim? You can handle it all through our return portal. Just select the correct link below based on when you placed your order.

Which portal should I use?

Ordered on or after November 30, 2025?
Start your return, exchange or claim here

Ordered before November 30, 2025?
Start your return, exchange or claim here

Not sure when you ordered? Check the date on your order confirmation email.

What can I do through the portal?

Returns – Send back items you no longer need and receive a refund.

Exchanges – Swap your item for a different size, color or style.

Claims – Report damaged or defective products for resolution.

Need help?

If you have questions or run into issues, contact our customer service team at hi@luxreaders.com and we'll assist you.