Refund policy

Refund on cancellation

We refund all payments from you when you cancel, including shipping costs. However this does not apply in the following case: If you have purchased several products in an order and only cancel part of your purchase, we will not refund the shipping costs.

If you have chosen a delivery option that is more expensive than the cheapest option we offer, we will not refund the additional costs. We refund the amount without unnecessary delay and at most, it will take up to 100 days for the refund to reflect as from the day we receive your cancellation/return notice. Our warehouse must first receive the product that is intended to be refunded, and once the warehouse has registered the product the refund payment will be made to the original payment method used.

We can only issue the refund once we have received your returned products or you have sent required documentation of the return.

Unless you have expressly agreed on something else, we will always pay the refund to the same payment method that you used during the original transaction. In any case, you will not be imposed with any form of fees as a consequence of the refund.