Terms of service

 

These terms of trade and delivery are in use on products bought on www.luxreaders.com. To shop on Luxreaders.com you have to be at least 18 years old and have a valid debit card accepted by Luxreaders. Luxreaders.com is owned by Luxreaders ApS (DK38454749).

When shopping on Luxreaders.com, you accept these terms and you are therefore obliged to look through the terms before ordering. Since Luxreaders can change these terms from time to time you should read the terms every time you are shopping at Luxreaders.com. The terms were last updated on the 26th of January 2024.

Payment and delivery

We accept payment by Visa, MasterCard and Paypal. The amount will be charged to you once the product is shipped. 

You will always be able to see the total shipping costs when choosing a delivery option during the completion of your order. These can be seen at our checkout when you are choosing the delivery option. Our delivery times vary between a few business days to a week after placing an order.

When exchanging less than three pairs of glasses we do not cover the shipping costs for the new order. If you have ordered three or more pairs of glasses and only exchange one or two pairs of glasses additional shipping cost will apply.

 

Right to cancellation 

You have the right to cancel a purchase without cause within 100 days. If you have purchased more than one product in an order, you can choose to cancel the purchase of some or all products. Read below about refund of shipping costs on cancellation.

The cancellation period expires 100 days after the day you have received your product. If you have ordered several products in one order and we are unable to deliver the products at the same time, the cancellation period runs from the day you receive the last product. If the day of expiration is a holiday or a weekend day it will be prolonged to the following weekday.

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You can cancel by notifying us of your decision to cancel. For example, you can send a letter to Luxreaders ApS, c/o Milcom A/S, Smedeland 9, 2600 Glostrup, or use the chatbot in the bottom right corner.

The cancellation period consists of if you have sent your cancellation notice before the cancellation period expires.

You cannot cancel by simply refusing to receive the product or by not picking it up without informing Luxreaders about your wish to cancel the purchase.

If you cancel your product purchase you have to send the product back to us at Luxreaders ApS, c/o Milcom A/S, Smedeland 9, 2600 Glostrup, Denmark without unnecessary delay no later than 14 business days after you have informed us that you wish to cancel otherwise you may endure product return costs. The period is respected if you return the products before the expiration of the 100 days.

Products cannot be shipped on C.O.D. or without delivery. You are charged for the return of the product.

Refund on cancellation

We refund all payments made from you to Luxreaders when you cancel, including shipping costs for delivery. However this does not apply in the following case: If you have purchased several products in an order and only cancel part of your purchase, we will not refund the shipping costs for delivery.

If you have chosen a delivery option that is more expensive than the cheapest option we offer, we will not refund the additional costs. We refund the amount without unnecessary delay and at most, it will take up to 30 days for the refund to reflect from the day we receive your cancellation/return notice. Our warehouse must first receive the product that is intended to be refunded, and once the warehouse has registered the product the refund payment will be made to the original payment method used. We can only issue the refund once we have received your returned products or you have sent the required documentation of the return.

Unless you have expressly agreed on something else, we will always pay the refund to the same payment method that you used during the original transaction. In any case, you will not be imposed with any form of fees as a consequence of the refund.

 

Returns are free when using our return label. Our label is an International Accepted Return Label. The reason there is no barcode printed on it is that the recipient, in this case, Luxreaders, pays for shipping as soon as the package has been received. Therefore, you should never pay shipping charges to return an item. If you decide not to use our return label or/and pay a third party for shipping, we will not refund the shipping charges to you.

In the unlikely event that our return label is not accepted without the imposition of return shipping charges, we kindly request you to contact our customer service beforehand for assistance.

It's important to clarify that refunds are only applicable to payments made directly to Luxreaders. This means that we cannot refund any return shipping charges paid to third parties.

Complaint

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If you buy a product and it has a defect – such as a material or manufacturing fault – the rules of the Sale of Goods Act apply. You can report defects within 24 months from the delivery date by contacting us via the chatbot in the bottom right corner.

We ask you to concisely enlighten us with as much detail as possible of the problem. It is not a requirement but it makes it easier to locate the error and minimize the time spent processing your complaint.

If the complaint is justified and the shortcoming cannot be alleviated without returning the product, we will refund the necessary shipping costs. Remember that the product always needs to be sent in proper packaging and that you should receive a receipt for shipping. Keep postal receipts, including information on shipping costs and possibly a track-and-trace-number. Product return and return costs