How to return your Luxreaders

It's so easy and it's for free.

Happy customers are our first priority. It is important for us that our customers are satisfied with their glasses, and therefore we have recently extended the return period to 30 days. From now on, our policy allows you to reconsider your purchase and return any item completely free of charge, without having to specify the reason.

1. Prepare the package

Remove the pre-paid return label* from inside the package and place the items** in a box, preferably the original box***.

2. Ship the package - we pay for it

Deliver your Luxreaders package to any Post Office and send it to us. Not to worry - we will cover shipping costs.

3. Get refunded

As soon as we receive your returned product in our warehouse, we will refund the amount within 14 days.

* Our label is an International Accepted Return Label. The reason no barcode is printed on it is that the recipient, in this case, Luxreaders, pays for shipping as soon as the package is received. Therefore, you are NOT required to pay any shipping charges.

** Items delivered in separate packages must be returned separately. Please be sure to place the item in its correct box, or the time to receive your refund may be extended.

***Make sure to write your order number on the return label on the box so that it is visible

Exchange a package

Please note:Returning products are always free using the Luxreaders prepaid return label. However, exchanges may incur extra delivery fees. Our exchanges are easily done! Just follow the guide below:

1. Product packaging

Pack the products in the original packaging and stick the prepaid return label on the package

2. Delivering

Deliver the package to the nearest parcel shop or post office.

3. Order again

The desired glasses must be ordered again via our website. To obtain the same unit price as on the original order with 3 pairs, please contact our customer service with your order number for a discount code*. As soon as we have received the return package, the payment will be refunded to the payment method used.

*Delivery costs for returns are only covered when purchasing 3 pairs of glasses. Therefore, additional shipping costs may occur when exchanging products.